How to use Self Service Password Reset to recover your University account

Learn how to unlock your account or reset your password for your university account with Self Service Password Reset (SSPR).

Overview:

Before you Start

The following guidance assumes you've previously completed the Self Service Password Reset (SSPR) registration process. Please view this article to for instructions on how to do this, if required.

Important: If you have several devices (eg a laptop, mobile phone, tablet etc), before you create a new password you should make sure none of these will try to reconnect with your old password. To do this you need to 'forget' the eduroam network on all your devices, and may need to remove any saved passwords.

Self Service Password Reset (SSPR) options

'Reset your password' provides instructions on how to reset your details if you've forgotten your university password.

'Unlock your account' provides guidance on how to immediately unlock your account after too many failed login attempts.

Reset your password

If you have forgotten your University account password, follow the steps below to reset your password using Self Service Password Reset (SSPR). If you have not registered for SSPR, you will need to contact the IT Service Desk to have your password reset.

Navigate to to https://aka.ms/sspr or click the 'Password Reset' link.
In the 'User ID' field enter your email address in the format "username@leeds.ac.uk". Enter the characters in the automated CAPTCHA image displayed then click 'Next'.
Select "I've forgotten my password" then click 'Next'.
Verification
Verification is a two step process, confirming you are the owner of the account, using two of the following:
- Email to your alternative Email address.
- Text to your registered Mobile number.
- Answer the Security Questions.
We have more information at the bottom of the article if you need help with verification.
Once you have completed the 2 verification steps, you will be prompted for a new password to be entered and confirmed.

Important: The new password must meet the University password policy guidelines.

Once you have entered and confirmed your password, click 'Finish'.
The final screen will confirm your password has been reset - please close your browser.

Unlock your account

If your University account has been locked due to too many bad password attempts, follow the steps below to unlock your account using Self Service Password Reset (SSPR). If you have not registered for SSPR, you will need to contact the IT Service Desk to have your password reset.

Navigate to to https://aka.ms/sspr or click the 'Password Reset' link.
In the 'User ID' field enter your email address in the format "username@leeds.ac.uk". Enter the characters in the automated CAPTCHA image displayed then click 'Next'.
Select "I know my password, but still can't sign in".
Click 'Next'.
Verification
Verification is a two step process, confirming you are the owner of the account, using two of the following:
- Email to your alternative Email address.
- Text to your registered Mobile number.
- Answer the Security Questions.
We have more information at the bottom of the article if you need help with verification.
Once you have completed the 2 verification steps the next screen will provide confirmation that your account has been successfully unlocked. Please close your browser.

Verification methods

Email my alternate email

Choose "Email my alternate email", then select 'Email'.
Enter the verification code from the email into the box, and then select 'Next'.

Send a text to my mobile phone number

Choose "Send a text to my mobile phone number", enter your phone number, and then select 'Text'.
Enter the verification code from the text message into the box, then select 'Next'.

Answer my security questions (if you completed this section during registration)

Choose "Answer my security questions", provide answers to 3 random questions. Click 'Next'.